Here is a professional, customer-friendly Refund & Returns Policy for SM & BD Auto Parts (selling used and new BMW parts). This is written in a format suitable for your website, invoices, and WhatsApp confirmations.

Refund & Returns Policy

SM & BD Auto Parts – BMW New & Used Parts

At SM & BD Auto Parts, we are committed to supplying quality new and used BMW parts and ensuring customer satisfaction through fair and transparent return procedures.

1. General Policy

All parts purchased are subject to inspection and verification upon return.
Returns or refunds will only be processed if the following conditions are met:

✅ Original invoice or proof of purchase is provided
✅ Part is returned within the allowed return period
✅ Part is in the same condition as supplied
✅ Part has not been fitted, damaged, or modified
✅ All original packaging and labels remain intact (for new items)
✅ Electronics must remain sealed and untampered with

2. New Parts

Return Period

New parts may be returned within 7 days of purchase.

Eligibility for Return

New parts will be accepted only if:

• The part is unused and not installed

• Packaging is intact and undamaged

• The item is free from marks, oil, or wear

• Electrical parts remain sealed and unconnected

Once inspected and approved, a refund, exchange, or store credit may be issued at management’s discretion.

3. Used Parts

Strict Policy on Used Items

All used parts are sold as-is and are NOT refundable.

Used parts may only be exchanged if:

• The part is faulty upon installation

• The part is returned within 48 hours of purchase

• The fault can be verified by testing

• The part was installed by a qualified technician

• Evidence of installation (invoice or fitment report) is provided

SM & BD Auto Parts does not refund used parts under any circumstances.

4. Electrical & Electronic Components

Due to the sensitive nature of electronic items (ECUs, body modules, sensors, etc.):

❌ NO refunds on electronics once opened or installed
❌ Exchanges only considered if unit is proven defective by testing
❌ Incorrect coding or programming does not qualify as a fault

5. Incorrect Orders

Customers are responsible for verifying part compatibility before purchase.

Returns will not be accepted** for:

• Incorrect part ordered by customer

• Change of mind

• Vehicle compatibility issues

• Incorrect VIN supplied

• Technician misdiagnosis

SM & BD Auto Parts provides guidance but final responsibility remains with the buyer.

6. Refund Processing

Approved refunds will be processed as follows:

• Refunds take 2–7 working days after approval

• Payments are refunded via original payment method

• Cash refunds are only issued if originally paid in cash

• Banking or card transaction fees are NOT refundable

7. Shipping & Courier Returns

Courier fees are non-refundable.
Return shipping is the responsibility of the customer, unless the error was ours.

Parts damaged during courier delivery must be reported immediately upon receipt.

8. Warranty Disclaimer

The following items are sold with no warranty unless stated otherwise:

• Used parts

• Clearance items

• Electrical components

• Parts damaged by incorrect fitment

• Parts damaged by external factors (overheating, oil contamination, water damage)

9. Final Authority

SM & BD Auto Parts reserves the right to:

• Refuse any return that does not comply with these conditions

• Inspect all returned parts before approval

• Issue refund or replacement at management’s discretion

10. Contact for Returns

All returns must be pre-approved.
Please contact us before returning any item for authorisation.